The Pennsylvania Gaming Control Board (PGCB) has published a statement clarifying the procedures for gamblers to file a non-monetary complaint or a monetary dispute related to the gambling operations in the state.
The gambling regulator has published the statement as online gambling is now live in Pennsylvania and companies have begun offering online gambling products.
In its statement, the PGCB describes the difference between a complaint and a dispute as follows: “A complaint is a difference of opinion between the licensed gaming entity and the patron, which does not involve money or items of value. A dispute is a claim for a specific amount of cash or merchandise.”
PGCB mandates that any complaint should first be taken with the online gambling operator.
It says: “The Board does note that in order to file a complaint or dispute involving interactive gaming, the patron must first file a complaint or dispute with the interactive gaming provider. This is critical since the PGCB’s interactive form will require the entry of a complaint number generated by the interactive gaming provider when you file with them.”
Online gambling went live in Pennsylvania from August 15.
Earlier this week, Pennsylvania Lottery confirmed that profits from online lottery games in the first 12 months of its launch to June 30 were $31.3 bn.
Prior to the launching of online gambling in the state, the online gambling companies in the state filed a lawsuit against the ilottery operators as the casinos feared that it could hamper their revenues as they resembled online casino games.
However, the casino operators lost the lawsuit.