Leading gambling operator in Macau, Sands China, a subsidiary of US-based Las Vegas Sands, has marked the successful completion of its seventh annual Responsible Gaming Ambassador Advanced Training program.
The gambling operator got 122 of its employees trained as certified Responsible Gaming Ambassadors. The trainees learned to identify signs of a problem and irresponsible gambling and help patrons who tend to demonstrate those signs.
During the course of two days, the trainees were taught how to intervene and manage crisis situations in real-time situations.
“This type of event shows our company’s commitment to responsible gaming efforts. The establishment of a new department like the responsible gambling team is a part of that effort,” Winnie Wong, Chief Responsible Gaming Officer at Sands China, told the Times on the sidelines of the event. “We want to lead industry standards [in terms of responsible gambling], and not just meet but exceed the Macau government’s expectations.”
Sands China also said that over 600 employees have been trained as Responsible Gambling Ambassadors since they started the program back in 2013.
Sands China employs about 28,000 people. Earlier in July, the gambling operator also announced a special bonus for its employees.
The employees who had completed at least one year of “continuous service” before August 30, 2019, received an award equivalent to one month’s salary, subject to a ceiling of MOP50,000 (US$6,216).