Macau’s casino gambling industry has been struggling with declining revenue. However, that has not impacted the quality of the service offered at its casinos.
In the draft for the 2019 Macau Gaming Service Index (GSI), published by the Macau Gaming Research Association (MGRA) it is revealed that casinos in Macau posted a 9.81 percent increase in the index when compared with the previous year.
The service quality was top at the MGM Cotai when compared with other gambling facilities in the city.
The first quarter saw the gaming service index hit 128 points, followed by 137 in the second and 113 in the most recent quarter. The figures are higher than all the figures posted for the same period the previous year.
The Macau Gaming Research Association (MGRA) reports has evaluated the service at all 15 locally licensed casino and the researchers analyzed the service quality of 12,044 employees in the properties.
The properties evaluated included Altira, COD, Galaxy, Grand Lisboa, Jai Alai- Oceanus, Lisboa, MGM, MGM Cotai, Parisian, Sands, Star World, Studio City, Venetian, Wynn and Wynn Palace.
The index is compiled by the Macau Gaming Research Association and conducted by SGS Hong Kong Ltd.
Recently, Macau casinos posted a 3.2 percent drop in revenue for October. The decline in revenues is attributed to the decreased footfall of high rollers at Macau Casinos. As the VIP revenue suffers, Macau’s casino gambling industry fails to go positive.