In light of the recent news of Emu Casino being blocked by ISPs under the instruction of The Australian Communications and Media Authority (ACMA), there have been speculations among Australian players regarding the legitimacy of Emu Casino.
Emu Casino has been serving players since 2012 and were on rise in becoming one of the leading gaming sites for players in their market. Emu Casino have always presented themselves as an entertainment website and have built a stream of loyal players.
With a 24/7 customer support available via their live chat, and a withdrawal request approval time of under 10 minutes, Emu Casino have always put the customer experience as priority.
“Emu Casino has always been a top quality gaming platform for our players, and we have always put customer experience first. We also provide readily available responsible gaming tools for players to place various limits on their accounts if deemed necessary by the player” said a spokesperson on behalf of Emu Casino.
In regards to the alleged player complains reported to the ACMA, the spokesperson commented “Some players always tend to have issues, especially when they do not receive bonuses or they lose while playing a game. We have thousands of players and some of them are bound to disagree with our policies. The first point of contact for our players is our customer support team, and we take immediate remedies, with an average first response time on live chat of under 17 seconds.”
The spokesperson continues “We also ensure that we follow the industry standard KYC and anti-money laundering account verification procedure to ensure that all players funds are kept safe, winnings are returned to original source and the player is above 18 years old. Some players definitely find ways to point the finger, and the reasons could range from not being awarded another bonus due to our bonus allocation cap to continuing to play with their cash after a big win.”
When asking for a comment from Brian, a player at Emu Casino, he replied “AMCA are making things difficult for themselves. I have had no issues with Emu Casino and enjoyed my play. All of us know the deal, you win some, you lose some, and I have also had some issues in the past but their support team have sorted it out for me within few minutes. It’s not fair that we don’t get to enjoy playing in one of my favorite casinos”
Emu Casino has obviously faced a negative impact with this block and so have the players. For players who want to continue with their leisure activity of online gaming, they certainly have ways to still enjoy playing casino games online.