USA – It has been announced today that Coushatta Casino Resort, dubbed Louisiana’s premier casino resort, has struck a deal with a California based company to provide voice activated communication services.
Coushatta Casino Resort is a tribal casino owned by the Coushatta Tribe of Louisiana, situated in the town of Kinder, Louisiana. It is one of three federally recognised tribes of Koasati people.
Orion, established in 2013 out of San Francisco, California, has agreed a deal with the management at Coushatta Casino Resort, which provides luxury hotel rooms, RV hospitality, dining facilities, live entertainment and a 100k square foot casino gaming floor, to supply a voice activated platform for real-time workforce communication.
The services are designed to enhance employee operation efficiency, including communicating between staff members within the resort.
Executive Director of Hospitality at Coushatta Casino Resort Trisha Newell commented:
“Our resort hotels provide premium accommodations to over a million guests every year, and we seek solutions that maximize guest satisfaction. The Orion platform enables our hospitality teams to provide a high level of service for our guests and operate at peak efficiency.”
Coushatta Casino Resort features almost three thousand slot machines and over sixty five Las Vegas style table games such as roulette and blackjack, along with an award winning eighteen hole golf course.
Board Director, President and Chief Operating Officer at Orion since 2019 Gregory Taylor said:
“Coushatta Casino Resort’s large, mobile workforce requires constant real-time communications to provide excellent service. We are proud to help Coushatta Casino Resort conduct business more effectively and serve their customers at scale.”