It has been announced that global hospitality and gaming operator Hard Rock International has implemented a new health and safety program to coincide with the re-opening of its properties around the world amid the Covid-19 pandemic shutdown.
The new program, called Safe + Sound, has been developed by the expert team at Hard Rock International who are specialists in their field of gaming and hospitality. The team has sought the assistance of health and sanitization experts to launch the new program to help with keeping guests and employees safe during these unprecedented times.
Each of the corporations hotels will undergo a thorough and vigorous assessment in order to meet the criteria set out by the 262-point Safe + Sound inspection plan.
Jon Lucas of Hard Rock International commented on the new program:
“Throughout Hard Rock’s nearly 50-year-history, the safety and security of our guests and team members has always been the hallmark of our service, and we continue to deliver on that promise with SAFE + SOUND, a best-in-class program focused on enhanced cleaning practices, social interaction guidelines and workplace protocols.”
Lucas continued with details of how the program has been put together and the considerations made by the firm:
“We’ve worked hand-in-hand with industry-leading experts to strike the right balance, ensuring each and every property exceeds cleanliness standards set by leading public health agencies, while still providing guests with unforgettable experiences.”
Hotels and casinos under the Hard Rock brand will be following the new protocols, including touch-less services, mask usage, social distancing, signage, reduced capacity and hourly hand washing among others.
The new program is being rolled out across all properties around the world, including in Amsterdam, Maldives, Singapore, USA, Dublin and Cancun among others.
Below is a list of what guests can expect under the new program:
- Temperature checks for every team member, guest and vendor upon arrival
- Social distancing markers placed six feet (two meters) apart where lines can form
- Mandatory masks for all team members
- Masks required for guests in designated areas, such as check-in, elevators and public areas such as casino floors
- Increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms
- Hand sanitizer in every public space area and all restrooms
- Team member hand washing every 60 minutes
- Plexiglass separators at front desks, check-in areas, table games, poker games and additional customer service areas
- Touchless, in-room dining service at guest room door
- Self-service buffets have been suspended
- Alternating slot machines are unavailable to help ensure social distancing on the casino floors
- An overall reduction in guest capacity throughout casino complexes