Macau’s gambling authority the Gaming Inspection and Coordination Bureau has reportedly restricted the use of artificial intelligence technologies that the casinos were banking on to identify gamblers who were likely to be more willing to accept losses.
Referring to experts and those familiar with the matter, a recent Bloomberg report says that “The Gaming Inspection and Coordination Bureau has asked casinos in Macau not to install any digital surveillance equipment including cameras or facial recognition system that the regulator hasn’t approved, according to people who have seen the July 30 directive but asked not to be named as the document is confidential. The new rules kicked in from Aug. 1, these people said.”
Earlier in June a Bloomberg report claimed that casinos in Macau are using hidden cameras, face recognition technologies, digitally-enabled poker chips and baccarat tables to track gamblers.
The report said that with the use of Artificial Intelligence and advanced algorithms, the casino operators study the ‘appetite for risk’ of each customer. As such, this helps the casinos generate more revenue as when more is wagered, the house wins more.
However, the gambling watchdog denied the report and said that the use of facial recognition technology and artificial intelligence is limited to security purposes only.
The latest Bloomberg report claims from unnamed sources that the gambling regulator has also “directed companies to comply with laws pertaining to personal data. Any video or data used or obtained from these high-surveillance tools is to be kept only by the casino operators, according to these newly issued rules.”