Gaming and hospitality giant MGM international has said that their Responsible Gaming program has received over 1 million customer interactions nationwide.
MGM said that its GameSense program which was adopted by the company back in 2017 has now had over 1 million customer interactions at its U.S properties. The program focuses on having positive, transparent and proactive conversations and to promote responsible gambling.
MGM’s GameSense program was developed and licensed to MGM Resorts by the British Columbia Lottery Corporation (BCLC). The program has also been recognized by the National Council on Problem Gambling (NCPG).
At the recently concluded 33rd National Conference of the National Council on Problem Gambling’s (NCPG), MGM received an award for its Responsible Gaming Education Week campaign organized in 2018.
“We’re thrilled to have reached this milestone,” said Rich Taylor, Executive Director of Responsible Gaming at MGM Resorts. “Our conversations with guests are not only about encouraging responsible play, but improving guest relationships and providing world-class service. I’m so proud of our teams, especially the GameSense Advisors, who deliver GameSense to our guests every day.”
Recently, MGM also launched its GameSense program at its newly acquired Empire City Casino In New York.
MGM acquired the New York’s Empire city casino earlier in January in an $850 million deal. The gambling establishment features over 5,200 slots and electronic table games, multiple dining outlets and both live and simulcasts horse racing.