An Australian court has imposed a fine of $7,500 on betting operator PlayUp for violating the New South Wales gaming laws by targeting a self-excluded gambler.
Playup sent emails and to a customer who had already closed his account with the operator and had excluded himself from the gambling platform. The customer had also clearly asked not to be contacted; however, the company sent him emails offering a free bonus bet and therefore promote gambling.
The former customer complained to the NSW gambling regulator and upon hearing the court found the allegations to be true.
The court said that the emails did constitute an illegal inducement to gamble. PayUp is ordered to pay a $3000 reparations and costs on top of the $7,500 fine.
Sean Goodchild, Liquor & Gaming NSW director of compliance operations said that “If someone chooses to exclude themselves from the services of a betting operator, sending them any promotional material as an inducement is unacceptable.”
“Self-exclusion systems help reduce the risk of problem gambling, so operators need to be vigilant in ensuring that they adequately maintain any self-exclusion data on their customers to avoid situations where vulnerable people are targeted with gambling inducements,” he added.
Earlier in April, Spotschamp, an Australian wagering company was also convicted and penalized for featuring an illegal gambling advertisement.
Following the investigation from the Liquor and Gaming NSW, Downing Centre local court had slapped a penalty of $2,500 on Sportschamp. Besides, the court had also ordered that the brand pays $3,250 towards the legal costs incurred on the investigation and other procedures.
Also, in April, Australian Betting Operator, Pointsbet, was fined $20,000 after the company pleaded guilty to the charges of posting illegal gambling advertisement at a Downing Centre Local Court